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General questions

What are the available payment methods?
  • Electronic transfer
  • Bank deposit
  • Debit or credit card:
    • Visa
    • Mastercard
    • American Express
    • Diners Club
    • JBC
    • Discover
  • Paypal
  • Mercado Pago
  • Convenience stores:
    • Oxxo
    • 7eleven
    • Extra
    • Farmacias Benavides
    • Farmacia Esquivar
    • Súper Farmacias
Can I make a purchase when residing in other country than Mexico?

Yes, you can make a purchase from all over the world.

What is the user panel?

This is an exclusive platform for CaemosBien.com customers so that they can create tickets and check their project status, contact us about such projects, download invoices, check delivery dates, and download files once their projects have been delivered.

What is a ticket?

This is what allows us to keep a continuous communication with you about any doubts you may have and/or the follow-up of your projects. You can create a ticket from your user panel.

What happens if I don’t receive a reply concerning my ticket within 24 hours?

Go to our Contact us section or click here to send us a message so that we can contact you as soon as possible.

How can I fill the Brief?

Select the product you want to purchase, add the selected project to the cart, and make the payment. If you have a discount code, enter it when making the payment. Then you will receive an email with the brief so that you can answer all questions as elaborately as possible for us to provide you with the best assistance.

What can I do if I didn’t receive my proof of purchase?
Go to our Contact us section or click here to send us a message so that we can contact you as soon as possible.
What is a Brief?

This is a strategic and informative document, made by the client, that clearly defines the required product or service. The Brief must include the strategic goals, mandatory details, and crucial needs. This document is delivered to the agency or provider independently or in a pitch before submitting proposals.

Web design questions

What is web design?

Web design is an activity that consists of the planning, design, and implementation of websites.

What is a web page?

The web page is an electronic document made up of text, audio, images, videos, and any required digital elements. The web page is hosted in a server and can be visited from a smartphone or computer.

What is an Online Store or E-commerce?

An online store is a website specially created to sell products or services.

What is a landing page?

A landing page is a website comprised of one landing web page in which a guest navigates after clicking an email, advertisement, banner, or post, etc.

What is WordPress?

WordPress is a content management system that allows to create and manage a blog or a web page.

What is WooCommerce?

WooCommerce is a free eCommerce plugin that allows to sell any product or service with elegance.

What is Website Maintenance?

Website maintenance is a service that includes keeping up to date any technical issues of a website or page.

What is a domain?

A domain is the name that identifies a website. Each domain has to be unique on the Internet.

What is a server or hosting?

This is the service that provides to Internet users a system to store information, images, videos, or any available contents on your website.

What is SSL?

A SSL certificate provides security to users that visit your web page. It is also a way to inform your customers about the authenticity, realness, and reliability of the website so that they can enter their personal data.

What is a Dedicated IP?

A dedicated IP provides your hosting account and website with a unique IP address, which cannot be shared with any other website in the same server.

Where can I find my log in data to WordPress?

In your User Panel in the message section.

What is a FTP?

This is a program that allows you to transfer your files between your local computer and the web space you have available in your hosting.
The most recommended programs to upload files using FTP are the following:

– FileZilla (https://filezilla-project.org/)
– Cyberduck ( https://cyberduck.io/)
– Smart FTP ( https://www.smartftp.com/)

Digital Marketing questions

What is Social Media Marketing (SMM)?

This is paid advertising through social media.

What is pay per click?

This is the payment made in Google Adwords each time someone clicks on the advertisement of your web page.

What is content creation?

This is the process of campaign creation for social media that is aimed ay positioning your website or product.

What is content design?

This is the creation process of videos, images, infographics, etc. that will be posted on your business social media.

What is SEO positioning?

This is a set of actions focused on improving the page positioning in search engine results for determined consultations of different users with the aim to increase web traffic organically.

Graphic design questions

What is graphic design?

Graphic design is an expertise or profession with the aim to meet the needs of visual communication.

What is a logotype?

This refers to the word itself and is identified by text.

What is an imagotype?

Graphic design is an expertise or profession with the aim to meet the needs of visual communication.

What is an isologotype?

The text and the icon encompass the isologotype. Both have to be included and cannot work separately.

What is an isotype?

This is the symbolic element of the brand, which can be recognized without the text.

What is a business card?

Business cards provide the representation of the most important data of a company, individual, or business.

What is an email signature?

The email signature appears at the end of an email. This includes the individual’s information and aims to give identity to the message.

What is a letterhead?

Letterheads are usually used in the stationery of companies and by professionals. These are aimed at providing seriousness and, as opposed to regular paper, they have a distinctive mark called “letterhead”. It is part of the visual identity of the company or business and is employed in different fields (logotype, email, web page, address, etc.).

What is a PowerPoint presentation?

PPT presentations are a tool created by Microsoft in 1987 for diverse operating systems, such as Windows or Mac OS. PowerPoint is one of the most comprehensive presentation programs at present.

General questions

What are the available payment methods?
  • Electronic transfer
  • Bank deposit
  • Debit or credit card:
    • Visa
    • Mastercard
    • American Express
    • Diners Club
    • JBC
    • Discover
  • Paypal
  • Convenience stores:
    • Oxxo
    • 7eleven
    • Extra
    • Farmacias Benavides
    • Farmacia Esquivar
    • Súper Farmacias
Can I make a purchase when residing in other country than Mexico?

Yes, you can make a purchase from all over the world.

What is the user panel?

This is an exclusive platform for CaemosBien.com customers so that they can create tickets and check their project status, contact us about such projects, download invoices, check delivery dates, and download files once their projects have been delivered.

What is a ticket?

This is what allows us to keep a continuous communication with you about any doubts you may have and/or the follow-up of your projects. You can create a ticket from your user panel.

What happens if I don’t receive a reply concerning my ticket within 24 hours?
Go to our Contact us section or click here to send us a message so that we can contact you as soon as possible.
How can I fill the Brief?

Select the product you want to purchase, add the selected project to the cart, and make the payment. If you have a discount code, enter it when making the payment. Then you will receive an email with the brief so that you can answer all questions as elaborately as possible for us to provide you with the best assistance.

What can I do if I didn’t receive my proof of purchase?
Go to our Contact us section or click here to send us a message so that we can contact you as soon as possible.
What is a Brief?

This is a strategic and informative document, made by the client, that clearly defines the required product or service. The Brief must include the strategic goals, mandatory details, and crucial needs. 

Web design questions

What is web design?

Web design is an activity that consists of the planning, design, and implementation of websites.

What is a web page?

The web page is an electronic document made up of text, audio, images, videos, and any required digital elements. The web page is hosted in a server and can be visited from a smartphone or computer.

What is an Online Store or E-commerce?

An online store is a website specially created to sell products or services.

What is a landing page?

A landing page is a website comprised of one landing web page in which a guest navigates after clicking an email, advertisement, banner, or post, etc.

What is WordPress?

WordPress is a content management system that allows to create and manage a blog or a web page.

What is WooCommerce?

WooCommerce is a free eCommerce plugin that allows to sell any product or service with elegance.

What is Website Maintenance?

Website maintenance is a service that includes keeping up to date any technical issues of a website or page.

What is a domain?

A domain is the name that identifies a website. Each domain has to be unique on the Internet.

What is a server or hosting?

This is the service that provides to Internet users a system to store information, images, videos, or any available contents on your website.

What is SSL?

A SSL certificate provides security to users that visit your web page. It is also a way to inform your customers about the authenticity, realness, and reliability of the website so that they can enter their personal data.

What is a Dedicated IP?

A dedicated IP provides your hosting account and website with a unique IP address, which cannot be shared with any other website in the same server.

Where can I find my log in data to WordPress?

In your User Panel in the message section.

What is a FTP?

This is a program that allows you to transfer your files between your local computer and the web space you have available in your hosting.
The most recommended programs to upload files using FTP are the following:

– FileZilla (https://filezilla-project.org/)
– Cyberduck ( https://cyberduck.io/)
– Smart FTP ( https://www.smartftp.com/)

Digital Marketing questions

What is Social Media Marketing (SMM)?

This is paid advertising through social media.

What is pay per click?

This is the payment made in Google Adwords each time someone clicks on the advertisement of your web page.

What is content creation?

This is the process of campaign creation for social media that is aimed ay positioning your website or product.

What is content design?

This is the creation process of videos, images, infographics, etc. that will be posted on your business social media.

What is SEO positioning?

This is a set of actions focused on improving the page positioning in search engine results for determined consultations of different users with the aim to increase web traffic organically.

Graphic design questions

What is graphic design?

Graphic design is an expertise or profession with the aim to meet the needs of visual communication.

What is a logotype?

This refers to the word itself and is identified by text.

What is an imagotype?

This is a combination of an image and text, which can work separately.

What is an isologotype?

The text and the icon encompass the isologotype. Both have to be included and cannot work separately.

What is an isotype?

This is the symbolic element of the brand, which can be recognized without the text.

What is a business card?

Business cards provide the representation of the most important data of a company, individual, or business.

What is an email signature?

The email signature appears at the end of an email. This includes the individual’s information and aims to give identity to the message.

What is a letterhead?

Letterheads are usually used in the stationery of companies and by professionals. These are aimed at providing seriousness and, as opposed to regular paper, they have a distinctive mark called “letterhead”. It is part of the visual identity of the company or business and is employed in different fields (logotype, email, web page, address, etc.).

What is a PowerPoint presentation?

PPT presentations are a tool created by Microsoft in 1987 for diverse operating systems, such as Windows or Mac OS. PowerPoint is one of the most comprehensive presentation programs at present.

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